Shipping policy
PAYMENT
We accept payments worldwide from all VISA and Mastercard.
EFT payments are also accepted through PayPal Instant EFT gateway.
* All payments are 100% secure through PayPal, a PCI DSS Level 1 Certified
Payment Gateway
SALES & PROMOTIONS
Please note that Nomad Overlanding sales and promotion discounts only apply
to the period when the sale or promotion is live. Nomad Overlanding will not
carry over any of these discounts for orders placed outside of the set sale dates.
PRICE ADJUSTMENTS
From time to time our pricing may change due to business cost factors. Once a
price adjustment goes into effect, we are unable to provide any customer
refunds should a product be priced lower than what it was originally purchased
for.
SHIPPING & COLLECTIONS
All Nomad Overlanding products ordered from us ship from our location.
Located at:
238 Hennops Dr,
Irene Glen
Centurion
South Africa
Collecting? Click here for directions (Add GPS/Maps Link).
When shopping with us online Sunday - Thursday, your order will leave our
warehouse within 24 hours. Orders placed online Friday afternoon through
Saturday, will ship the next working day, the same is applicable to public
holidays.
Our inventory is live. If you can buy it, we have it in stock. If an item says out of
stock: it is out of stock. Please contact us and we can let you know when we
expect that item in.
Immediately after you place an order you will get an order confirmation email.
Your shipping information and tracking number will be emailed to you once your
order has shipped.
FREE DELIVERY, DELIVERY AREAS & TIMES
CUSTOMERS
• Enjoy FREE SHIPPING on selected items within 50km of our office.
• Selected items delivery can only be calculated upon request, this is
applicable to the larger items like the bumpers and the roof top tents.
ESTIMATED DELIVERY TIMES
MAIN CENTERS
Road Express: 1-2 business days
Economy Delivery: 2-3 business days
Overnight (Parcel): 1 business day
REGIONAL AREAS
Road Express: 2-3 business days
Economy Delivery: 3-5 business days
Overnight (Parcel): n/a
* Please note the delivery times above excludes the 24 hours before it leaves our
warehouse.
SHIPPING DAMAGE & MISSING ORDERS
It happens. While our packaging is designed to keep your gear safe on its journey
to you, occasionally, there is an accident, or your order still has not arrived and it
is passed the estimated delivery date. If this happens to one of your packages,
no need for worry Nomad will fix this.
Please CONTACT US immediately.
If the damage is bad and it is obvious the products inside the package are
damaged, do not even sign for the item and refuse the delivery. If you notice,
there is damage to the shipping container but are not sure if the products inside
are ok sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on
the slip. Do NOT accept delivery without WRITING DOWN THE DETAILS OF THE
DAMAGE on the delivery form first! Shipping companies will not satisfy an
insurance claim without the damage noted by the customer.